Boundless Promotion is a fast-growing firm taking over the San Diego area and looking for Customer Experience Representatives to take on full-time roles within our organization!

Customer Experience Representative Responsibilities:

• Consistently delivers a remarkable customer service & sales experience directly.
• Responsible for improving customer retention using strategic programs, services and excellent in-person communication.
• Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc.
• Accepts coaching from senior Customer Experience Representative members and takes action to improve customer engagement and sales performance.
• Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
• Share relevant customer feedback with sales partners and the Customer Experience Representative team to form new strategies and resolve issues.
• Quickly captures customer’s needs and seamlessly provides options that meet those needs.
• Proactively looks for opportunities to drive sales growth by identifying new leads with the help from the Customer Experience Representative team.
• Provide a personalized approach that shows customers we can help, regardless of their need.

Customer Experience Representative Requirements:

• Experience providing excellent customer service & sales in a fast-paced way.
• Experience using relevant sales and customer engagement tactics.
• Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
• Accurate data entry skills required.
• Outgoing and confident personality
• Great public-speaking or sales presentation skills
• Self-starter with proof of a strong work ethic and energetic personality.